1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility.If your customs have any requirements for clearance, please communicate with us before shipment,we do our best to help you to reduce costs.
2.Customer are responsible for the remote area fee (USD35) if courier confirms that your address belongs to remote area.
3.Please check with your country`s customs office to determine what these additional costs will be prior to bidding/buying.We use DHL/EMS/FEDEX and other express for our international shipment and if you can choose DHL we suggest you use it. if you prefer other express, please feel free to contact with us directly,They usually take 5-8 workdays to delivery except some remote area
4.If your Address with PO BOX, the shipping company will refuse to delivery, so you need provide another address.
5.Usually there will be a delay to show delivery status on the delivery update system; you may consider tracking your items in a few days later.
1.All our items are tested to ensure working properly before shipping.
2.All our items come with a 12-month Manufacture Warranty. The warranty will not cover damage from improper installation, accident, misuse, abuse, improper wiring, and incorrect voltage operating
3.Customer is responsible for the return shipping fee,Please inform us of the reason of your order revocation and send us a clear picture or a video as a proof. Items returned to us without a report will not be processed.
4.Warranty will be voided as of:(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.(2) Any damages caused by improper packaging when buyers return the item to us.(3) If the item was disassembled or repaired by unauthorized person.
1.Please provide the correct shipping address and contact information, you know, the courier company will return the package after tried to deliver two times. If this occurs and buyer request us to resend the parcel, buyer should be responsible for all the return and resend postage. thank you for your understanding and attention.
2.We are NOT responsible for ANY import tax, customs fee, or customs delay. If the parcel return back to us due to the buyers refuse to pay the above fee, we would NOT send the parcel again unless the buyer complete those fee and pay ALL the return and resend cost. Buyer can not cancel the order or request refund due to the above reason.
3.We suggest that ask professional to install products and ask them to test it first before installation, please contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
4.It'll be appreciated if you can leave us a positive feedback with 5 Star, it will encourage us to do better and better.If you are ever unsatisfied, however, please let us know, we will do our best to enhance the satisfaction. DON'T leave neutral or negative feedback, which hurts us so much. thank you for your understanding and help!
Please email us before leaving any negative and neutral feedback or open any dispute on Aliexpress.